Sweet Spice Bake Shop - Custom Creation Policies
Sweet Spice Bake Shop custom orders are tailored to our customers needs while still keeping the integrity and style of Sweet Spice Bake Shop. The owners and bakers may refuse any design and style that does keep with this standard. Alternative ideas may be presented to find that happy medium between customer and baker. Sweet Spice Bake Shop strives to manage expectations so customers and bakers are on the same page of creation.
Sweet Spice Bake Shop has a 24 hour minimum order requirement. Weekend spots fill quickly and we encourage customers to book as early as possible to ensure the date of their choice. Orders cancelled within 12 hours of a scheduled pick up will be required to pay 50% of that selected order.
Sweet Spice Bake Shop will not wrap cakes in fondant. We are happy to provide a referral for this type of work if a customer is not happy with the alternative idea presented in a Sweet Spice style. Fondant is only used for back support of image graphics or minor accent details.
Sweet Spice Bake Shop can accommodate multiple tier cakes for all occasions. Three or more tiers require delivery and on site set up. Two tier cakes as well as our single tier cakes are available for customer pick up. Once cakes are picked up and leave the premise, Sweet Spice Bake Shop is no longer responsible for damages that may occur. We do understand that accidents happen and in the event of an accident, customers may call the shop immediately and see if there is anything that can be done. We will try our best to facilitate a solution if possible. Issues not reported within 48 hours are at the sole responsibility of the customer.
Sweet Spice Bake Shop offers six different shop flavors each week. Vanilla, double chocolate and salted caramel are shop standards offered everyday. Mixed dozens contain two of each flavor offered for that scheduled day. Custom order flavors not offered on that scheduled day require a one dozen minimum order placement. Custom designs and graphics may require an additional up-charge. Mini cupcakes are also available by custom order only, they are not offered in the shop. Mini cupcakes can not be filled. Gluten free cupcakes are available by custom order and require a one dozen minimum order placement per flavor.
Delivery and Set-up:
Sweet Spice Bake Shop offers delivery and set-up of all items. Delivery fees and rates are depended on milage and time required onsite for set-up. Orders must be over $50 to qualify for delivery and within 5 miles of the shop. Orders over $100 have a maximum delivery radius of 30 miles.